DEEP WIND CO. – OFFICIAL CANCELLATION & REFUND POLICY

At Deep Wind Co., we curate premium, high-end ocean experiences. Because our schedules involve private certified guides, instructors, and subcontracted licensed vessel operations, cancellations heavily impact local maritime logistics. By booking with us, you explicitly agree to the following terms:

1. Weather & Wind Cancellations (Force Majeure):
Nature rules the Sea of Cortez. If the local Port Authority (Capitanía de Puerto) officially closes La Ventana Bay due to unsafe wind, heavy chop, or adverse marine conditions, Deep Wind Co. will prioritize rescheduling your activity for the next available slot during your trip. If rescheduling is impossible due to your pre-arranged travel itinerary, Deep Wind Co. will issue a 100% refund of your direct transfer/deposit. Deep Wind Co. is not responsible for any personal travel, lodging, or secondary expenses incurred due to weather-related cancellations.

2. Guest Cancellations for Wind Sports & Coastal Activities (Kitesurf, SUP, Spearfishing):

Cancellations made more than 48 hours before the scheduled start time will receive a full refund of their 30% secure booking deposit.
Cancellations made less than 48 hours before the scheduled start time, or failures to show up (No-Show), will result in the total forfeiture of the 30% secure booking deposit.

3. Guest Cancellations for Premium Offshore Private Charters (Sport Fishing & Seafaris):
Offshore charters utilize external subcontracted partner vessels paid fully in advance.

Cancellations made more than 7 days prior to the charter date will receive a full refund of the 100% direct bank transfer (ACH).
Cancellations made less than 7 days prior to the charter date, or No-Shows at the beach meeting point, are strictly non-refundable due to pre-paid vessel allocation and captain reservation.